Picotin 18 Gris Perlè Clemence PHW B

1. Return, Refund & Exchange Policy (for customer)

Exchange or refund is accepted if proved to the following conditions:

• Wrong, different, damaged, or defective

• Fails to meet the description as listed

• Out of stock after purchase or confirmed defective upon inspection

For exchange:

• Allowed once only per item.

• Exchange to an equal or higher value item is permitted (price difference applies) subject to product eligibility and availability.

• Change of mind is not eligible for exchange

• Change of size is eligible for exchange.

• Items not eligible for exchange:

• Accessories: Belt, Wallet

• Marked as flash sale, clearance sale, or non-refundable item

For refund:

• Allowed if the customer does not wish to proceed with a replacement or exchange after an approved return.

• Size mismatch (change of size) is eligible for refund if the exchange size is not ready stock.

• Items not eligible for refund:

• Accessories: Belt, Wallet

• Marked as flash sale, clearance sale, or non-refundable item

• Refund amount is the sum of:

• Purchased product final price

• ONLY APPLICABLE for other than size mismatch (change of size) refund scheme: Miscellaneous Fees (payment fees, payment getaway fees, any delivery fees that were paid by customer)

Refund Conditions

To qualify for a return, the item must be:

• Recorded unboxing video (unedited)

• Unused, in new condition, and in original packaging

• Complete with all original tags, including Archivve security tag, box, dust bag, authenticity cards, and Archivve invoice

• No signs of wear, stains, or odors

*Archivve reserves the right to reject any request that does not meet the stated conditions.

2. Return, Refund & Exchange Procedure (for customer)

• Submit a request within 5 days since goods received (based on courier tracking) via: Website: Order History Menu => tab "COMPLETED" => click the order => click request return, or WhatsApp: Contact Customer Service (+62 878-8888-0803) and mention: [Return & Refund - Order Number] or [Return & Exchange - Order Number]. You can find your Order Number in the order confirmation email or by logging into your Archivve account.

• Admin will send a Google Form for customer fill the return details including:

• Customer details and address -for sending exchange items / sending back rejected return

• Choose between exchange or refund

• Reason (e.g. faulty product, not as ordered)

• Supporting evidence

• Wanted new exchange item

• Refund method -only fill if you are from Indonesia and use a Credit Card.

• Customers must provide valid proof of purchase, including a full, unedited unboxing video and product photos, clearly showing the uncut Archivve security tag, order number, and product's issue.

• For exchange, customers may choose an item for exchange according to product availability.

• If the replacement item is unavailable, customers may exchange for another item of equal or higher value, subject to product eligibility and availability. Price difference will be paid by the customer.

• Once approved, the customer must return the item within 2 working days for further checking.

• To return the item, customers may contact our customer service (+62 878-8888-0803), and our team will send you a Google Form to arrange the schedule for pick-up OR assist you to drop-off to the courier provider (by giving you the label.

• If the item NOT proved as faulty or not as ordered, the customer must pay all the delivery.

• Customer to Archivve

• Archivve send back to Customer

Return Address: Archivve ID Boutique
Unit 8AF, SCBD, PROSPERITY TOWER, Gelora, Jl. Jend. Sudirman kav 52-53 No.28 floor 8, RT.1/RW.3, Senayan, Daerah Khusus Ibukota Jakarta 12190

Opening hour: Weekday (11.00 am-7.00 pm) and Weekend (11.00 am-5.00 pm)

• Upon receipt, the item will undergo an offline inspection process. The review will be completed within 2 working days after Archivve receives the returned goods, and our Customer Service team will revert with the inspection result afterward.

• After inspection approval, and if the customer submits an exchange request, the replacement/exchange item will be shipped within 1 working day. If rejected, the original item will be returned to the customer, with shipping costs borne by the customer.

• Approved refunds will be processed within 3 working days using the previous chosen payment method. Except for Indonesian Customer that use credit card, please input a designated bank account to be transferred to.